Our Website Is Down For 30 Minutes Today

For no reason, our website is down for 30 minutes.

Of course, at first we thought that we did some php coding in our site since we are doing the usability design update. But after trace for it, it’s doesn’t seem like our customize wordpress application fault. We look at the error log in the CPanel, it’s more like our server php compiler error. Straight away, we submit a ticket issue to our web hosting, and it’s being solve within 10 minutes.

The Reason

The actual problem is our web hosting re-compile the apache and php compiler due to urgent matter, it’s some what screw up our share hosting too. It’s not digg effect that bring down our server, that’s a relief:)

This is the price you paid when you using share hosting. So far our traffic is still not high enough for us to switch to dedicated server hosting. And we are quite happy with the performance from our current web hosting.

Anyway, we just wanted to write this post to apologies for the 30 minutes down inconvenience and also share our experience on how we solve the problem - First thing to do is look at your error log file and email your problem to web hosting support:)

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